Investor satisfaction survey resultsBlog added by Paul Wilson on September 23, 2009
Paul Wilson

Paul Wilson

Denver, CO

Joined: May 30, 2007

J.D. Power and Associates recently released findings from their most recent “Self-Directed Investor Satisfaction Survey,” which polled more than 5,000 investors who make their investment decisions without any advice from investment experts.

Topping the customer service ranking were Charles Schwab & Co. and Vanguard. Schwab ranked highest in customer satisfaction, receiving particularly high marks for information resources, and account information and interaction via its Web site.
Vanguard followed, largely due to phone-based communication, while Scottrade came in third, with high marks in trading charges and fees.
Additionally, the study found that despite recent economic turmoil, trading activity among self-directed investors has increased. Access to information is becoming increasingly important to investor satisfaction, moving away from findings in recent years that stressed price and trade execution.
The views expressed here are those of the author and not necessarily those of ProducersWEB.
Reprinting or reposting this article without prior consent of Producersweb.com is strictly prohibited.
If you have questions, please visit our terms and conditions
Post Blog