What advisors can learn from Joe Flacco, Pt. 3: Your game plan for successArticle added by Dr. Jack Singer on July 23, 2013
Dr. Jack Singer

Dr. Jack Singer

Dana Point, CA

Joined: September 30, 2010

Below is an easy-to-learn, five-step game plan for eradicating triggers to negative self talk and the unfortunate emotions that follow. Just like a world champion athlete, this is how you develop mental toughness.

As you recall from the last segment, impostor fear really stems from a false belief; in this case, it stems from the belief that you are really not as competent as you appear. Like most fears, impostor fear is learned. We are certainly not genetically hot-wired with such a fear. The good news is that any fear that is learned can be unlearned. The best way to eradicate any fear is to begin by understanding the distorted thinking that causes it to appear in the first place.

For the advisor, unpredictable stock market fluctuations, hostile calls from clients, being responsible for managing clients’ retirement nest eggs, overwhelming paperwork and compliance/fiduciary issues are all events and circumstances that could have contributed to feelings of incompetence. The key words here are “could have,” because fear and anxiety do not have to result from dealing with such situations.

Ultimately, it’s not economic or stock market fluctuations that determine how confident or insecure you feel in your profession. It’s not dealing with disgruntled clients that determines how anxious you feel. Instead, the culprit is your internal critic; it's your self talk about these issues that determines whether you will thrive or struggle during difficult times.

When that voice is filled with negative, pessimistic, self-defeating and distorted thoughts, insecurity and fear build within you. Our thoughts consist of 55,000 words per day on average, and studies show that for many of us, up to 77 percent of those thoughts are negative, self-defeating messages. Examples of such fear-inducing self talk are, "My manager is difficult to deal with, and I will always have problems with him," or "I can’t please this client because he constantly asks difficult questions. I wish I could get rid of him!”
For centuries, scholars have documented how our inner thoughts and beliefs determine our well-being. The Greek philosopher Epictetus said, "Men are disturbed not by things, but by the views which they take of them." In Hamlet, Shakespeare wrote, "There's nothing either good or bad, but thinking makes it so." Famous psychoanalyst, Alfred Adler put it simply: “We are influenced not by the facts, but by our interpretation of the facts.”

Researcher Shad Helmstedder spent his career studying the impact of negative thinking on both our fears and emotions. He concluded that, “All of us have collected thoughts and beliefs and ideas about ourselves that weigh us down and hold us back from reaching so many of the opportunities that life holds in store for us.” By repeating negative beliefs and ideas, we negatively program our subconscious minds and undermine our confidence.

So, how do you take charge of this inner voice? We now know that our internal critic consists of persistent patterns of negative, self-defeating thoughts that we habitually employ whenever we encounter difficult situations or events. So, as noted above, in the work life of the advisor, there are daily situations that are unpredictable and which can lead to self-defeating thinking. However, once you learn how to modify and control your negative thinking, you will take charge of your goal to be the most influential and powerful advisor you can be to your clients.

How do advisors know when they are engaging in negative, anxiety-provoking thoughts? There are key words and phrases that trigger negative thoughts: Examples of such trigger phrases are:
  • “What if...”
  • “I hope I don’t...”
  • “I should have said...”
  • “I can’t...”
  • “I always have problems with...”
  • “This client is impossible…”
Each of these triggers leads to negative emotions. The road to changing these patterns begins by keeping a notebook next to you at your desk and every time you catch yourself using one of these trigger phrases, simply write it down. In a week, you will clearly see the negative thinking patterns in which you engage. Be conscientious and write them all down. People are 11 times more likely to change a habit it if they write it down (rather than just thinking about it), so don’t skip recording any of these trigger examples.
Below is an easy-to-learn, five-step game plan for eradicating these triggers and the unfortunate emotions that follow. Just like a world champion athlete, this is how you develop mental toughness.

Game plan step #1: Once you recognize the specific trigger phrases that you tend to use, you can stop those phrases dead in their tracks. Put a loose-fitting rubber band on your wrist. Every time you catch yourself beginning a negative, self-defeating thought (such as, “What if I don’t know how to answer my client’s question?”), snap that rubber band, while telling yourself (with gusto) to “stop this silly thinking!”

Game plan step #2: Take a deep, calming breath, in through your nose slowly and deeply, holding it to the count of four. Then exhale completely from your mouth, to the count of seven, pushing out every last bit of air. Repeat this a few times and you will quickly dissolve away anxiety. Instead, you'll experience relaxing sensations.

Game plan step #3: Challenge every negative thought with questions, such as “Do I really have any evidence that what I’m afraid of will happen, or am I simply anticipating the worst?” Just because I have a scary thought doesn’t mean it has to play out that way. Why not visualize myself calmly handling this situation and see how relieved I will be when I accomplish that?”

Once you challenge your negative, pessimistic thoughts and change your thinking to more realistic ideas, you will recognize that most of your fears are just fabrications of the worst case scenario and you really do have more control over your situation then you ever gave yourself credit for.

Game plan step #4: Remind yourself of your identity statement. An identity statement is a complimentary description about the value you bring to your clients. The goal of having such a statement in mind is to boost your confidence whenever you doubt yourself. For example, “I am a very successful advisor. In my career, I have overcome many obstacles and helped my clients to successfully navigate economic roller coasters. I am proud that I have helped many families to preserve and enhance their wealth, and my success is not based on having to be perfect.” Repeat this statement until you strongly believe in yourself and your skills.

Game plan step #5: You anchor this mental toughness routine by repeating step two. Take a deep, calming breath, in through your nose slowly and deeply, holding it to the count of four. Then exhale completely from your mouth, to the count of seven, pushing out every last bit of air.

This is the same five-step mental toughness game plan that I teach to professional and world champion athletes. I don’t know if Joe Flacco employed this strategy every time he tried to overcome anxiety, fears and doubts, but I do know that if you embrace this strategy consistently, you will maintain the mindset of a champion advisor.
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