In an interview with Shep Hyken, he said something that I thought was profound: "Complacency is a loyalty killer." Good words of advice that we can apply in our business for greater success.
Shep's newest best selling book is The Cult of the Customer. Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists.
October 8, 2014
Facebook preferred most by job seekers
October 6, 2014
Most employees lack executive skills
October 1, 2014
12 worst financial advisors in America: 2014
September 30, 2014
Advisors worry about keeping clients’ emotions in check
September 26, 2014
Taking the pulse of advisors
September 25, 2014
25 best business books: 1-5
September 24, 2014
3 ways advisors can use ‘calculated aggression’ to grow