In an interview with Shep Hyken, he said something that I thought was profound: "Complacency is a loyalty killer." Good words of advice that we can apply in our business for greater success.
Shep's newest best selling book is The Cult of the Customer. Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists.
December 15, 2014
Advisors just ‘meh’ about social media
December 10, 2014
More employers embrace flexible schedules
December 9, 2014
Most employees don't feel respected
December 8, 2014
Consumers unhappy with carrier communication
December 3, 2014
A brave new world