In an interview with Shep Hyken, he said something that I thought was profound: "Complacency is a loyalty killer." Good words of advice that we can apply in our business for greater success.
Shep's newest best selling book is The Cult of the Customer. Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists.
October 30, 2014
How to get someone to like you in 3 minutes
October 28, 2014
On-the-job distractions nearly nonstop
October 27, 2014
Nobody wants to be a broker
October 23, 2014
The best ‘won’t be in today’ excuses
October 20, 2014
Male or female boss? Americans mostly indifferent
October 17, 2014
Retirees drag down advisor practice valuations