"Complacency is a loyalty killer"Blog added by Anne Bachrach on March 13, 2010
Anne Bachrach

Anne Bachrach

San Diego, CA

Joined: October 26, 2009

In an interview with Shep Hyken, he said something that I thought was profound: "Complacency is a loyalty killer." Good words of advice that we can apply in our business for greater success.

Shep's newest best selling book is The Cult of the Customer. Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists.

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