The lack of communication with a discontented client can cause
them to contact a legal professional or head out to the Internet and post
negative remarks. Many disputes are escalated beyond their original conflict
simply because the advisor didn’t reply. Another aspect in arbitration is the
inability of the advisor to explain a primary provision in a contract or
proposal that was the centerpiece of the client ultimate discussion-making
process. And lastly, some advisors use technical financial or insurance
language germane to their industries that can be misunderstood and all together
untellable to a layperson. Ilya Lerma J.D. is interviewed in this video blog.
The views expressed here are those of the author and not necessarily those of ProducersWEB.
Reprinting or reposting this article without prior consent of Producersweb.com is strictly prohibited.
If you have questions, please visit our terms and conditions
Steve Savant is the host of the daily producer show, Let’s Get Down to Business, and the weekly consumer show, Steve Savant’s Money, the Name of the Game. Both shows are sponsored by Ash Brokerage. Steve is the #1 online author and videographer of insurance content. Steve has been cited on FO... More