Only about half of consumers in the U.S. and U.K. trust
their insurance providers, according to a new Pitney Bowes Business Insight study.
The study found just 48 percent of consumers trust their insurance providers
. In addition, just 32 percent of consumers said they think their insurance providers are doing a good job of implementing policies with the consumer’s best interest in mind.
Other findings include:
- 41 percent trust insurance companies to do what is right
- 45 percent believe if they shared their problems with an insurance provider, they would receive a caring response
- 47 percent trust self-service technology like e-commerce platforms and online accounts
- 53 percent said they were satisfied with the treatment, relationship and service they receive