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Only about half of consumers in the U.S. and U.K. trust their insurance providers, according to a new Pitney Bowes Business Insight study.

The study found just 48 percent of consumers trust their insurance providers. In addition, just 32 percent of consumers said they think their insurance providers are doing a good job of implementing policies with the consumer’s best interest in mind.

Other findings include:

• 41 percent trust insurance companies to do what is right
• 45 percent believe if they shared their problems with an insurance provider, they would receive a caring response
• 47 percent trust self-service technology like e-commerce platforms and online accounts
• 53 percent said they were satisfied with the treatment, relationship and service they receive