A new comprehensive study from Insure.com ranks U.S. insurers in life, health, auto and homeowners coverage.
The study surveyed more than 4,500 consumers, asking about insurers’ customer service
, claims behavior, value for the price and the likelihood the consumer would renew their policy and recommend the insurer to others.
The worst-rated life insurance company was Aviva Life, which received an overall rating of 59.9, three stars for customer service, and a 45 percent referral rate. Meanwhile, Lincoln Life received a rating of 68.1, followed by ING Life (69.3), American General (70.9) and Jackson National (71.8).
The lowest-rated health insurance company
was Blue Shield of California, with an overall rating of 59.2, an 83 percent renewal rate, and a 30 percent referral rate. Other health insurers
who received poor ratings were Assurant (60.9), Health Net (71.9), Aetna Life (72.5) and Coventry Health care (73.2).
The worst auto insurers were Esurance (71.2), MetLife (72), Mercury Genreral (72), Progressive (73.7) and American Family (74), the study said.
For a complete list of rankings, click here