A recent global survey from Accenture finds that most people believe government should help facilitate access to health care and ensure resolution of problems with health services.
The 16-country health care report found that facilitating fair and easy access to health care services and ensuring prompt, effective resolutions to problems or difficulties that patients and the public experience with health services topped the list of actions that respondents most desired from their governments.
In addition, the survey found that failing to ensure that citizens are engaged in the decision-making process related to health services is an area where government performance is often perceived to be lacking.
According to Greg Parston, director of Accenture's Institute for Health & Public Service Value, "It's interesting and encouraging that despite cultural, socioeconomic and other differences among the 16 countries, there is a great deal of consensus around the need for government to help provide fair and equal access to health care. But governments must do more in enabling people to play a role in helping shape the policies and programs to achieve that access. We've seen consistently in our research that citizens want to be co-producers of public value."