Navigator school now in session

By BenefitsPro

By Allison Bell

The Center for Consumer Information and Insurance Oversight has set up an online training program for agents and brokers who want to help consumers enroll in the federally run exchanges.

CCIIO posted a deck of producer training program slides on its agent and broker resources page.

Would-be federal exchange producers can use a system on the Medicare Learning Network system to take training courses, pass exams and sign exchange agreements.

The training is available at

Soon, CCIIO will launch a tool that will let a producer get a user ID and password for the Centers for Medicare & Medicaid.

CCIIO officials are warning that the Medicare Learning Network system is not compatible with hand-held devices.

The agency is experiencing a high volume of producer training program use, and that's hurting system performance, officials say.

"Our technicians are assessing the issues and working to address this problem," officials say.

In other exchange news:

  • Maryland Health Connection managers have scheduled broker certification training sessions in August and September.

    About 900 brokers already have started the exchange application process, and about 2,000 more have expressed an interest in getting certified, officials said.

    Officials will be offering exchange classes in Baltimore, Green Belt and Wye Mills.

    To get certified, a licensed broker needs to complete one eight-hour training session.

  • HealthPass, the vendor helping Connecticut set up a Small Business Health Options Program exchange, has posted an ad on for a contract manager who will be the primary point of contact for the state's designated contracting representative.

    The contract manager will analyze SHOP contract terms and coordinate all contractual activities.

    The salary range is about $80,000 to $90,000 per year.

    The worksites would be in Hartford, Conn., and Stamford, Conn.

    Originally published on